Brunswick County Water Bill Calculation Explained

If you're a resident of Brunswick County, North Carolina, you can view and pay your water and sewer bill online through the Brunswick County Customer Portal. You can also pay in person at Utility Billing in Bolivia, or by mail, phone, or automatic bank draft. The Township of North Brunswick also offers an online portal for managing your water account. Your water bill is calculated based on meter information located on your monthly statement. You are billed for the usage amount, which equals the gallons of water between the previous read and the current read. You are billed both a water and sewage fee for each gallon of water used, as well as a flat fee for the size of your meter.

Brunswick County water bill payment options

The Brunswick County Utility Billing Division offers customers multiple ways to pay their water and sewer bills. The billing amount is based on the meter information on your monthly statement, which includes a water and sewage fee for each gallon of water used, as well as a flat fee for the size of your meter.

You can pay your water bill in the following ways:

• In-person at Utility Billing in Bolivia - This is located at 3769 Old Ocean Highway, Bolivia, NC 28422. You can pay by cash or check only. The office is open Monday through Friday from 8:30 a.m. to 5 p.m.
• By mail - You can mail a check to the bank lockbox processing address using the return envelope provided with your bill. Include the payment stub and write your account number on the check. It is recommended that you mail your payment at least 7 to 10 days before the due date to avoid postal delays.
• Brunswick County Customer Portal (Online) - You can pay by check with no fees, or by debit or credit card with a convenience fee.
• Automatic Bank Drafting - You can pay by withdrawing the balance from your checking or savings account. You must provide a completed Bank Draft Authorization Form and a copy of your driver's license.
• Dropbox outside Building I in Bolivia - You can drop off a check payment in an envelope. Include the payment stub and write your account number on the check. No cash payments are allowed.
• By phone - You can pay by calling Official Payments and providing your account number and payment information. There is a $1 convenience fee for debit card payments and a $3.45 convenience fee for credit card payments.

Brunswick County water usage tracking

Brunswick County offers a range of ways to track your water usage and manage your water bill.

Firstly, you can create an online account to view your usage history and manage your bill. This account allows you to view and print your bill, as well as see your usage history. You can also set up high water usage alerts and go paperless with e-billing.

Additionally, you can contact Utility Billing during their regular business hours, Monday through Friday from 7:30 am to 5 pm, to discuss any questions or concerns about your bill. They can be reached by phone or email.

If you wish to pay your bill in person, you can do so at the Utility Billing office in Bolivia, North Carolina. This location accepts cash, check, and credit or debit card payments. You can also pay by check or credit/debit card through the Brunswick County Customer Portal.

It is important to note that water usage is typically calculated based on meter information. This means that you are billed for the amount of water used, which is measured in gallons.

By utilising these tools and services, residents of Brunswick County can effectively track their water usage and manage their water bills.

Brunswick County water bill issues

If you are having issues with your Brunswick County water bill, there are several things you can do to address them. Firstly, it is important to understand how your water bill is calculated. Your water bill is based on the meter information located on your monthly statement. You are charged for the usage amount, which is calculated by measuring the gallons of water used between the previous read and the current read. You are billed a water and sewage fee for each gallon of water used, as well as a flat fee for the size of your meter.

If your water bill is extremely high, there are a few possible reasons for this. It could be due to a leak or breakage in your water lines. In this case, you should contact the Township, as you may be eligible to receive a credit on your bill if you had no prior history of unusual consumption or knowledge of the leak and agree to fix it promptly. Additionally, a high bill could be due to seasonal usage, so be sure to take that into account when reviewing your bill.

On the other hand, if your bill is extremely low, it could be due to an issue with the transmitter not uploading data into the system or an old meter. It is important to notify the Township immediately to avoid receiving a future high bill that will include catch-up charges for the unrecorded consumption.

If you have a new meter and suspect it is not transmitting correctly, you can request a "meter accuracy test". However, if the test shows no errors, a service fee of $400-$500 may be charged to your account.

For any questions or issues regarding your Brunswick County water bill, you can contact the Utility Billing department during their regular business hours, Monday through Friday from 7:30 am to 5:00 pm. You can also create an online account to manage your notifications, view your bill and usage history, and make payments through the Brunswick County Customer Portal.

Brunswick County water meter accuracy

Brunswick County water bills are calculated based on meter information. This means that you are billed for the usage amount, which is the difference in gallons of water between the previous read and the current read. You are billed both a water and sewage fee for each gallon of water used, as well as a flat fee for the size of your meter.

The Township of Brunswick has upgraded customer water meters to a wireless technology network (Advanced Metering Infrastructure) that reads and transmits water consumption data routinely. This upgrade is meant to ensure continued accuracy and performance over the life of the meter. Most residential customers have the new Neptune MACH 10® solid-state ultrasonic water meter, which has no moving parts. Its high-resolution measurement accurately captures extremely low flow rates, and its rugged, lead-free bronze main case adds to its long-term performance. These meters are read in gallons, not cubic feet.

If you feel that your meter is recording incorrectly, you may request to have a "meter accuracy test" performed. However, if the meter test results show no errors, a service fee of between $400 and $500 may be charged to your account.

You can also perform a simple test at home to check your meter for accuracy. First, make sure no water is running and take an initial meter reading. Second, fill up a five-gallon bucket in your tub or anywhere that can accommodate the bucket's height. Finally, take a final reading from the meter and subtract it from the initial reading. Five gallons of water should equal 0.66 cubic feet. Please note that a five-gallon bucket holds a little more than five gallons, so you may want to mark exactly five gallons in your bucket using a measuring cup (16 cups = 1 gallon) or a bathroom scale (5 gallons = 41.7 lbs).

Brunswick County water bill rates

Water bills in Brunswick County are calculated based on usage and meter size. The amount billed is determined by the meter information on your monthly statement, which records the gallons of water used. You are charged a water and sewage fee for each gallon of water consumed, as well as a flat fee based on the size of your meter.

The Township of North Brunswick provides the following rates for residential water and sewer accounts from July 2022 to June 2023:

• 1 - 3,000 gallons: $0.004341
• 3,001 - 9,000 gallons: $0.007812
• 9,001+ gallons: $0.008680

Additionally, there is a connection fee (meter size) with the following rates:

• Facility Service Fee up to 1”: $3/month
• Facility Service Fee 1”: $4/month

It's important to note that water bills may vary from one month to the next, depending on the number of days in the billing cycle, which can range from 25 to 35 days. Seasonal usage can also impact a customer's utility bill.

In Brunswick & Topsham Water District, water meters typically record water usage in hundreds of cubic feet (HCF), with one cubic foot equalling approximately 7.5 gallons. This means that 1 HCF is approximately 750 gallons, and a household can estimate about 6 HCF of water per person per quarter. Most residential households in this district have a 5/8 inch meter.

The Brunswick & Topsham Water District also offers various payment options, including mailing payments, using a drop box, paying online, or signing up for automatic payments from a checking or savings account.

Frequently asked questions