Austrian Airlines: Rated And Reviewed

Austrian Airlines is rated as a 4-star airline by Skytrax, but has a rating of 1.5/5 on Trustpilot. The Skytrax rating is based on the quality of its airport and onboard product and staff service, including seats, amenities, food and beverages, IFE, and cleanliness. However, the Trustpilot reviews suggest that the airline has poor customer service, with reports of denied boarding, cancelled flights, and difficulty obtaining compensation.

Austrian Airlines is rated as a 4-star airline by Skytrax

However, on Trustpilot, Austrian Airlines is rated as 'Bad' with 1.5/5 stars. Many customers have complained about the airline's poor customer service, with some claiming that the airline has denied them boarding for no valid reason and that it is hard to obtain compensation for delayed or cancelled flights. Others have criticised the airline for charging extra for window seats and for providing unsatisfactory responses to complaints. One customer even described the airline as 'dishonest and untrustworthy'.

Austrian Airlines has a rating of 1.5/5 on Trustpilot

However, Austrian Airlines is certified as a 4-star airline by Skytrax, which bases its ratings on the quality of the airline's airport and onboard product and staff service. The product rating includes seats, amenities, food and beverages, IFE and cleanliness, while the service rating covers both cabin and ground staff.

Passengers have complained about the airline's lack of compassion and poor customer service

Austrian Airlines is rated as a 4-star airline by Skytrax, but passengers have complained about the airline's lack of compassion and poor customer service. On Trustpilot, the airline has a rating of 1.5/5, with many passengers reporting issues with denied boarding, delayed or cancelled flights, and a lack of transparency around compensation. One passenger reported that their flight to Tel Aviv was cancelled due to "political reasons", stranding them with no real justification, while another passenger was denied boarding for no valid reason. Passengers have also complained about the attitude of the stewardesses and the overall experience, with one stating that the airline "has no compassion and clearly isn't about looking after their customers". These reviews highlight concerns about Austrian Airlines' customer service and their handling of disruptions, suggesting a need for improvement in these areas to enhance the overall travel experience.

Some passengers have reported being denied boarding for no valid reason

Austrian Airlines is rated as a 4-star airline by Skytrax, which takes into account the quality of its airport and onboard product and staff service. However, the airline has received a rating of 1.5/5 on Trustpilot, with many passengers reporting negative experiences.

In another case, a passenger with claustrophobia contacted customer service to change their seat, but was told they would have to pay an additional 80 francs for a window seat, despite already purchasing a seat in the same category. The passenger described the experience as "horrible" and felt that the airline was behaving in a "filthy way."

These incidents highlight a lack of compassion and customer care on the part of Austrian Airlines, with some passengers feeling that the airline is dishonest and untrustworthy. It is important for passengers to be aware of their rights and to know how to seek compensation in the event of delayed, cancelled, or denied boarding.

Others have criticised the airline for hiding behind automated responses to avoid paying compensation

Austrian Airlines is certified as a 4-star airline by Skytrax, with a rating of 4 out of 5. However, on Trustpilot, the airline has a rating of 1.5 out of 5, with many negative reviews from customers.

Several customers have criticised Austrian Airlines for hiding behind automated responses to avoid paying compensation. One customer reported that their flight to Tel Aviv was cancelled due to "political reasons," but other airlines were operating flights on the same day. The customer felt that Austrian Airlines was being dishonest and untrustworthy by refusing to take responsibility and provide compensation.

Another customer shared a similar experience, stating that Austrian Airlines made it very difficult to find information about obtaining compensation for delayed or cancelled flights. This customer was even told that they would not receive a refund, despite being eligible for one.

These experiences suggest a pattern of behaviour by Austrian Airlines, where they appear to be avoiding their responsibilities and hiding behind automated responses to deny customers their rightful compensation. This has led to frustration and disappointment among customers, who feel that the airline is not transparent or compassionate in handling these situations.

It is important to note that while these reviews highlight negative experiences, they may not represent the overall performance of Austrian Airlines. However, it is crucial for the airline to address these concerns and improve their handling of delayed or cancelled flights, as well as their communication and compensation processes, to ensure a positive and trustworthy reputation.

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