Lexi Webster
If you're wondering how to find your Australian super number, there are several methods you can try. Firstly, you can check your welcome pack, annual statement, or other letters from your super fund, as your member number should be included in these documents. If you have the AustralianSuper mobile app, you can log in and find your member number in the top-left corner of the screen. Alternatively, you can use the app or website to retrieve a forgotten member number by providing your personal details. If these methods don't work, you can contact your super fund's customer support, either by phone or online, and they will help you access your member number after verifying your identity. It's important to keep your member number secure and update your super fund with any changes to your contact details.
| Characteristics | Values |
|---|---|
| Superannuation member number retrieval methods | Logging into your fund's online portal or app, checking your annual statement or welcome packet, or contacting your fund's customer service team |
| Lost super retrieval methods | Using ATO online services through myGov, contacting previous super funds, or searching for lost super on the ATO website |
| Unclaimed super retrieval methods | Contacting the ATO and providing fund details, member number, and other personal information |
| Super fund account management | Advising your employer of the super fund account via a Superannuation standard choice form, transferring super to consolidate multiple accounts, applying for the first home super saver (FHSS) scheme |
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What You'll Learn
Logging into your online fund portal or app
Once you have created an account and linked your superannuation account, you can log in to your online fund portal or app. Typically, you will need to enter your username and password, or you may be able to log in with a biometric identifier such as a fingerprint or facial recognition if you are using a mobile app.
After logging in, you will be able to access various features and information depending on your fund's specific portal or app. Commonly, you will be able to view your account details, including your member number, account balance, investment options, and insurance. You may also be able to access additional features such as viewing and comparing your existing MySuper products, transferring super to consolidate multiple accounts, and applying for schemes such as the First Home Super Saver (FHSS).
It is important to note that the specific steps and features may vary depending on your superannuation fund and whether you are using a website or a mobile app. Some funds may also offer additional methods of accessing your account information, such as receiving your annual statement via email or postal mail.
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Checking your welcome pack or annual statement
If you have your welcome pack or annual statement to hand, you can find your Australian super member number by checking the following:
Firstly, if you have a physical welcome pack, this will be in the form of a letter, a member information booklet, and a member card. Your member number should be located on the welcome letter, usually in the top right corner. If you have an electronic welcome pack, you can access this online through your fund's member portal or mobile app. Your member number will be in the same place as the physical welcome letter.
Your annual statement will also display your member number, usually in the top right corner or in the personal details section. You can access your annual statement online or as a paper statement. If you are checking online, log in to your fund's online portal or app, and you should see your member number on the dashboard.
If you have lost your welcome pack and annual statement, you can contact your super fund's customer service team, who will be able to help you locate your member number. You can also access your superannuation details using ATO online services through myGov. To do this, log in to your myGov account, click on the 'ATO' tab, then click on the 'Super' tab, and select 'Manage' to see a list of your superannuation accounts. You will need to link your superannuation account to your myGov account before you can view your superannuation details.
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Contacting your fund's customer service team
If you can't find your Australian superannuation member number, you can contact your super fund's customer service team. You can usually find their contact details on their website in the "Contact Us" or "Help" section.
Before you call, make sure you have your personal details ready. The customer service team will ask for these to verify your identity before providing you with your member number. You may be asked for your name, date of birth, tax file number, and contact details.
Some super funds also offer the option to send them a message through their mobile app or online member portal. You can download your fund's app from the App Store or Google Play Store. Logging in to the app can be the fastest and most secure way to contact customer support.
If you cannot get through to your super fund's customer service team, you can try other methods to find your member number. These include checking your welcome pack, annual statement, or member card, as well as logging into your fund's online portal or app. You can also access your superannuation details using ATO online services through myGov.
If you have lost your super or cannot access your account, your super fund can search for your lost super on your behalf. You can also contact myGov or the Australian Taxation Office (ATO) for assistance in finding your lost super.
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Creating a myGov account and linking it to the ATO
To find your Australian super member number, you can log in to your account. You will find your member number at the top-left corner of the screen, below your name. You can also find your member number in your welcome pack, annual statement, and most letters. If you still cannot find your member number, you can contact AustralianSuper.
To create a myGov account and link it to the Australian Taxation Office (ATO), you can follow these steps:
- Set up your myID with a Strong or Standard identity strength. This is the most secure and flexible way to sign in to myGov and access ATO online services. You can download the myID app, which is now known as the Australian Government's Digital ID app.
- Alternatively, you can use your email address and two-factor authentication, such as a code sent via SMS or the myGov Code Generator app.
- Once you have accessed ATO online services using your myID, you must always use this method to sign in. This is because it is the most secure access method.
It is important to note that if you change your sign-in option to "Answer a secret question," your myGov account will be unlinked from the ATO as this is considered a less secure sign-in option.
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Contacting previous super funds
If you have lost track of your super, you can search for it in your ATO online account through myGov. You can also use the ATO app to access these services. If you don't have a myGov account, you can create one and link it to the ATO.
To avoid losing track of your super in the future, make sure your super funds and the ATO have your correct contact details. You can update your contact details in myGov by signing in, selecting 'My account', then 'Profile', followed by 'Contact details', and finally, 'Edit' on the details you want to update.
If you think you have lost super and it's not in your ATO online account, you can contact your previous super funds. You can also ask your preferred super fund to conduct a search on your behalf.
To use the ATO's super search line, keep your valid tax file number ready. You can also call them to speak with a customer care representative about your lost super.
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Frequently asked questions
You can find your Australian super number by logging into your fund's online portal or app, or by checking your welcome pack, annual statement, or most letters from your super fund. Your member number will be in the top-left or top-right corner of your screen or document.
If you can't find your super number, you can contact your fund's customer service team.
If you think you have lost super, you can search for it online using myGov, by phoning the lost super search line, or by completing a paper form (NAT 2476). You can also contact your previous super funds to see if they hold super for you.
'Lost' super refers to money held by super funds where the member is uncontactable (due to a change in name, address, or job) or inactive (no contributions or rollovers for 5 years).
