Ruqayyah Snyder
If you need to change your name with Medicare Australia, there are a few things you need to do. Firstly, you'll need to confirm your identity and provide supporting documents such as a marriage certificate, legal name change certificate, or amended birth certificate. You can update your name by mail, email, or by visiting a Services Australia Centre in person. If you choose to email, use the address [email protected] and include Update personal details in the subject line. If you choose to mail your request, send it to Services Australia, Medicare Enrolment Services, PO Box 7856, Canberra BC ACT 2610. You will be sent a new Medicare card when your name change is processed, which can take up to three weeks to arrive.
| Characteristics | Values |
|---|---|
| Options to update name | By mail/email, or by attending a Services Australia Centre in person |
| Required documents | Marriage certificate, legal name change certificate, amended birth certificate, statement from a Registered Medical Practitioner or Registered Psychologist verifying gender, valid passport, birth or registered details certificate |
| Time taken for new card to arrive | Up to 3 weeks |
| Use of myGov account | Cannot be used to change primary name, but can be used to add an alternate name |
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What You'll Learn
Proving your identity
To change your name with Medicare in Australia, you must first prove your identity. If you are an Australian citizen, you can enrol online in Medicare as an individual or a family through myGov. However, you cannot change your primary name via myGov. Instead, you can call the Medicare program line to update your name. When you call, you will need to prove your identity and provide supporting documents for the name change. If you cannot enrol online, you can complete a Medicare enrolment form and mail or email it with your supporting documents to Medicare Enrolment Services.
If you were married in Australia and are either adding or dropping your spouse's surname, you will need a marriage certificate from Births, Deaths and Marriages. Other name changes require a legal name change certificate or amended birth certificate from Births, Deaths and Marriages. If you were born in Australia and cannot show your birth certificate because your birth wasn't registered, you will need to contact the State or Territory Registry of Births, Deaths and Marriages to enquire about a late registry of birth. You will then need to get a certificate that shows your birth is listed in the Northern Territory Aboriginal Population Records or a citizenship certificate from the Department of Home Affairs. If you identify as Aboriginal or Torres Strait Islander, you can fill in the Aboriginal and Torres Strait Islander Medicare enrolment and amendment form with a referee.
If you have changed your name overseas and don't have any supporting documents, you must inform Medicare. If you are unable to access a Services Australia Centre, you can post your request and a certified copy of your supporting document(s) to Medicare.
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Required documents
To change your name with Medicare Australia, you will need to provide supporting documents as proof of your name change.
If you were married in Australia and are either adding or dropping your spouse's surname, you will need a marriage certificate from Births, Deaths, and Marriages. You may be asked for the certificate registration number if you call.
For other name changes, you will need a legal name change certificate or an amended birth certificate from Births, Deaths, and Marriages. An original, updated birth or change of name certificate is required, and copies or certified copies are not accepted.
If you are updating your gender marker details with Services Australia, you will need to provide one of the following supporting documents:
- A statement from a Registered Medical Practitioner or Registered Psychologist verifying your gender
- A valid passport or other Australian travel document specifying your preferred gender
- A birth or registered details certificate specifying your preferred gender
You can update your personal file with a preferred name and also change your title without requiring supporting documentation. However, you will need to confirm your identity with Services Australia.
When updating your name, you don't have to get your supporting documents certified. If you are emailing your request, include "Update personal details" in the subject line.
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Updating your details
To update your name with Medicare in Australia, you must first confirm your identity with Services Australia. You can do this by visiting a Services Australia Centre in person, or by posting your request and supporting documents to Medicare.
If you are unable to access a Services Australia Centre, you can post a request with certified copies of your supporting documents to Medicare. You will need to provide one of the following supporting documents:
- A statement from a Registered Medical Practitioner or Registered Psychologist verifying your gender
- A valid passport or other Australian travel document specifying your preferred gender
- A birth or registered details certificate which specifies your preferred gender
If you are changing your name, you will need to provide an original, updated birth or change of name certificate. This can be a marriage certificate from Births, Deaths and Marriages, or a legal name change certificate. You will also need to provide proof of identity over the phone.
You can call the Medicare program line to update your name. You can also email your request, including 'Update personal details' in the subject line. If you are emailing or posting your request, you will need to send certified copies of your legal documents.
You will be sent a new Medicare card when you change your name. If your name is long, you might need your own Medicare card.
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Receiving your new card
Once your name change request has been processed, you will receive a new Medicare card. This can take up to 3 weeks to arrive in the mail. You may continue using your existing Medicare card until the new one arrives.
If your name is long, you might need your own Medicare card. If you have a long name and want it to be on your family's Medicare card, you can shorten it. Your Medicare card will show your shortened name, and Medicare will keep a record of your full legal name.
If you have changed your name overseas and don't have any supporting documents, you should inform Medicare, and they will discuss other options with you.
If you are unable to access a Services Australia Centre, you can post your request and a certified copy of your supporting document(s) to Medicare.
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Changing your title
If you want to change your title with Medicare in Australia, you can do so without requiring supporting documentation. However, to update your legal name, you will need to confirm your identity with Services Australia. You will need to provide an original, updated birth certificate or change-of-name certificate.
You can update your name with Medicare by mail or email, or by attending a Services Australia Centre in person. If you are unable to visit a centre, you can post your request to Medicare.
If you are emailing Medicare, include 'Update personal details' in the subject line. You will need to send certified copies of legal documents with your application. If you are emailing, scan and attach these documents to your email. If you are posting, send a copy of your certified documents.
If your name is long, you might need your own Medicare card. Your card will show your shortened name, and Medicare will keep a record of your full legal name.
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Frequently asked questions
You can change your name with Medicare Australia by mail, email, or by attending a branch in person. You will need to send certified copies of legal documents with your application, such as a marriage certificate, legal name change certificate, or amended birth certificate.
To change your name with Medicare Australia by mail or email, you can send your application and certified copies of your legal documents to the following address or email:
Services Australia, Medicare Enrolment Services, PO Box 7856, Canberra BC ACT 2610
Email: [email protected]
To change your name with Medicare Australia in person, you can visit a Services Australia Centre and provide the necessary supporting documents. If you are unable to access a Services Australia Centre, you can call the Medicare program line or post your request and certified copy of your supporting documents to Medicare.
