Leslie Massey
Virgin Australia offers a range of options for changing your flight. You can change your flight by using the Manage My Booking portal on their website or mobile app, or by calling their customer support line. The process differs depending on the type of ticket purchased, with some tickets allowing for free changes and others incurring fees. If you have not checked in online, you can use the Rapid Rebook tool to select an alternative flight within three days of your original flight.
| Characteristics | Values |
|---|---|
| How to change your flight | Go to 'Manage Your Booking' on Virgin Australia's website or app to make changes or cancellations. |
| When to change your flight | You can change your flight at any time before you check in online. |
| Tools to change your flight | Rapid Rebook is a self-service tool that lets you view revised flight details, choose an alternative flight within three days of your original flight, and organise a hotel and meal voucher. |
| Who can change a group booking | The primary person on a group booking can make changes for all guests on the booking. |
| How to change your flight if you booked through a third party | Contact your travel agent to check that your details are correct. You are still entitled to use Rapid Rebook. |
| How to change your flight using travel credits | Log into 'Manage My Booking' on Virgin's website or app to view your travel credit total and reference code. Travel credits can be fully or partially applied towards new reservations. |
| How much it costs to change your flight | The cost to change your flight depends on variables like the original booking code, how far in advance changes are made, whether it's the peak/off-peak travel season, and if your new flight is more expensive. |
| How to contact Virgin Australia | Within Australia, call the Virgin Australia Guest Contact Centre on 13 67 89. Contact numbers outside of Australia are also available. |
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What You'll Learn
Using the Virgin Australia app or website
Changing a flight on Virgin Australia can be done via the Virgin Australia app or website. The process is straightforward, but the specifics may vary depending on the type of ticket purchased.
Firstly, check your fare rules by logging into your account and accessing the "Manage My Booking" or "Manage Your Booking" portal. This will allow you to determine if you can change your flight and if any change fees apply. Most fare types allow changes, but a flight change fee must be paid before the reservation is updated. These fees typically range from $50 to $150 AUD, depending on the ticket.
For most tickets, flight changes can be requested online through the Virgin Australia website or mobile app. Log into your account and access the "Manage My Booking" or "Manage Your Booking" portal. From there, you can search for available replacement flight options on your route and complete the change request digitally.
If you have booked with a travel partner, the primary person on the booking will be able to make changes for all guests. If you booked through a travel agent or third party, you will need to contact them directly to make changes to your booking.
Virgin Australia also offers a self-service tool called Rapid Rebook, which allows you to view revised flight details, choose an alternative flight within three days of your original flight, and organise a hotel stay and meal voucher if needed. You can access Rapid Rebook by selecting "View other options" when finalising your check-in and retrieving your boarding pass.
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Checking fare rules and fees
When changing a flight booking with Virgin Australia, it's important to be aware of the applicable fare rules and any associated fees. The specific fare rules, inclusions, fees, and surcharges vary depending on the type of fare you've booked—Lite, Choice, Flex, or Business. These fare rules outline your flexibility in terms of changes and cancellations.
For instance, cancellation fees typically apply per person, per booking, and your ticket may be forfeited if you fail to board your flight or don't request assistance in cancelling it. Additionally, if you make changes to your upcoming flight, change fees and any applicable fare difference may apply. This fare difference is payable when your new fare is more expensive than your original fare.
It's worth noting that change and cancellation fees, as well as fare differences, may not be payable if you are entitled to a refund or alternative flight under the Australian Consumer Law or other applicable laws. Velocity Frequent Flyer members may also have additional benefits when it comes to flexibility and changing bookings.
To review the specific fare rules and fees associated with your booking, you can refer to your itinerary or check the fare rules outlined on the Virgin Australia website. Understanding these rules beforehand can help you make informed decisions when changes to your travel plans are necessary.
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Making changes online
Making changes to your Virgin Australia flight is a straightforward process, although the specifics may vary depending on the type of ticket purchased. Here is a step-by-step guide to making changes online:
Firstly, check your fare rules. Log into your account on Virgin Australia's website or mobile app and access the "Manage My Booking" or "Manage Your Booking" portal. Here, you can view your itinerary details and the fare rules for your ticket, which will outline if you can make changes and if any change fees apply.
Next, make the change request online. Through the "Manage My Booking" portal, you can search for available replacement flights on your route and submit your change request digitally. If you are travelling with a companion and are booked together, the primary person on the booking will be able to make changes for all guests.
If you have a complex change request or require further assistance, you can contact Virgin Australia's customer support line to speak with a reservations agent.
For greater flexibility, consider using travel credits. If you have cancelled a Virgin Australia ticket in the past, you may have a travel credit balance that can be applied towards future flights. Travel credits can be used just like cash to book new reservations, and flights booked with travel credits allow for unlimited free date/time changes and cancellations up to 30 minutes before departure.
Keep in mind that most fare types allow changes but will incur a flight change fee, which must be paid before your reservation is updated. The cost of changing your ticket can vary, depending on factors such as the original booking code, how far in advance changes are made, and whether it is peak or off-peak travel season.
Finally, after making your change request and paying any applicable fees, you will receive confirmation of your new flight details via email. Be sure to carefully review all the information on your new ticket, including dates, times, and other relevant details.
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Using travel credits
If your flight is cancelled by Virgin Australia or you need to cancel it, the airline may provide you with travel credits. The type of credit you receive will depend on when your flight was cancelled.
If you have travel credits, you can use them to book a flight for someone else. However, you cannot transfer or sell them to another person. Travel credits can only be used for the passengers named on the original booking.
To use your credits, you will need to log in to your Travel Bank account. You can then choose how much of your credit you want to use and confirm the booking. Travel credits can be used for multiple bookings, and any remaining balance is valid until the expiry date of that specific credit. You can also use your credits in combination with a credit or debit card.
To book a flight using your credits, start by searching for your desired flight on the Virgin Australia website. On the payments page, select "Travel Bank" as your form of payment and log in using your Travel Bank username and password. You can also specify that you would like to use your travel credits at the final stage of your flight search. Any fare shown on the Select page can be booked using a travel credit.
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Contacting Virgin Australia
If you have the Virgin Australia app, you can also use it to check-in for your flight, view your boarding pass, watch movies, track your bags, and share your flight details with friends and family. The app is designed to be your perfect travel companion and make your journey as smooth as possible.
For more complex changes or questions, you can call Virgin Australia's customer support line and speak to a reservations agent. The number to call from within Australia is 13 67 89. If you are calling from outside Australia, you can find the relevant contact number on their website. Their support team will be able to assist you with any changes or provide further information if needed.
Additionally, if you booked your flight through a travel agent or third party, you should contact them directly to ensure your details are correct. They will be able to assist you with any changes or cancellations and will notify you of any delays or disruptions to your booking. Virgin Australia also offers a Rapid Rebook tool, which allows you to view revised flight details, choose an alternative flight, and organise any necessary accommodations in the event of disruptions.
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