Enhancing Austrian Airlines' Customer Experience Through Email Communication

Austrian Airlines can be contacted through email, phone, and their website. The best email address to contact them is [email protected], although only 17% of consumers stated that they received a response by email. The best phone number to call Austrian Airlines is 8008430002, with an average hold time of 3-5 minutes. Consumers can also fill out an EU261 form on their website.

Austrian Airlines customer service contact details

If you want to contact Austrian Airlines, you can use the following email address: [email protected]. 17% of consumers stated that they received a response by email from the company. You can also contact Austrian Airlines by phone by calling 8008430002. The average hold time is from 3 to 5 minutes, with the longest wait times on Wednesdays and the shortest on Sundays. The average call time is 6 minutes.

If you are having customer service trouble, you can also try contacting the Senior Director of Brand Experience, David Kondo, at [email protected], or the Chief Operating Officer, Francesco Sciortino, at [email protected].

Austrian Airlines also has an EU261 form available on their website for compensation in the event of flight irregularities.

How to contact Austrian Airlines directly

If you want to contact Austrian Airlines directly, you can do so by phone or email. The best phone number to call is 8008430002. The average hold time is 3 to 5 minutes, with the longest wait times on Wednesdays and the shortest on Sundays. The average call time is 6 minutes. You may be asked for your phone number, first and last name, or email address to identify you as a customer.

The best email address to contact Austrian Airlines is [email protected]. 17% of consumers stated that they received a response by email from the company.

You can also contact Austrian Airlines directly through their website, which has an EU261 form.

Austrian Airlines customer service rating

Austrian Airlines can be contacted by email at [email protected]. However, only 17% of consumers stated that they received a response by email from the company. The best phone number to call Austrian Airlines is 8008430002. 69% of consumers used this number to address their issues and concerns. The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesdays, while the shortest are on Sundays. The average call time is 6 minutes.

Austrian Airlines has received mixed reviews for its customer service. On Tripadvisor, the airline has 3.5 out of 5 stars from 9,752 reviews. However, on PissedConsumer, Austrian Airlines Customer Service is rated at 1.3 out of 5, with most consumers reporting dissatisfaction. Many customers have complained about the airline's poor customer service, with some reporting issues with refunds and rebooking. One customer reported that they were lied to by customer support and were not given any compensation, despite proving that the accusations against them were false. Another customer reported that they had to wait four months to receive a refund, despite being told that their tickets would be reimbursed. Overall, it seems that while some customers have had positive experiences with Austrian Airlines, others have faced significant challenges and frustrations when dealing with the company's customer service.

Austrian Airlines customer service phone number

Austrian Airlines can be contacted through email at [email protected]. However, only 17% of consumers stated that they received a response by email from the company.

If you would prefer to contact Austrian Airlines by phone, the best number to call is 800 843-0002. 69% of consumers used this number to address their issues and concerns. The average hold time is from 3 to 5 minutes, with the longest wait times on Wednesdays and the shortest on Sundays. The average call time is 6 minutes. When you call, Austrian Airlines may ask you for the following information to identify you as a customer: phone number, first and last name or email.

If you are having customer service trouble, you can also try contacting Austrian Airlines through their Facebook group or by contacting their Senior Director Brand Experience, David Kondo, or Chief Operating Officer, Francesco Sciortino, directly via email.

Austrian Airlines customer service email addresses

Austrian Airlines can be contacted via email at [email protected]. 17% of consumers stated that they received a response by email from the company.

If you are having customer service trouble, you can also try contacting Austrian Airlines' Senior Director of Brand Experience, David Kondo, at [email protected], or their Chief Operating Officer, Francesco Sciortino, at [email protected].

Austrian Airlines can also be contacted via an EU261 form on their website, or by phone at 8008430002.

Frequently asked questions