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The Ordinary is a skincare, makeup, hair, and body product company that offers international shipping to almost every country. They have been shipping to Australia since at least 2016. However, there are some restrictions on certain products being shipped abroad, and The Ordinary will only ship packages domestically in the US. This means that customers in Australia will need to use a third-party company that provides US addresses to receive their orders and then ship them to Australia.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping cost | Flat rate of SGD20.00 (USD15.00) |
| Shipping time | 3-4 weeks |
| Shipping carrier | Parcels are shipped via Singpost Ordinary Mail - Air and will be transferred to the local national postal service |
| Tracking | Available |
| Free shipping | Available for orders above SGD200.00 (USD150.00) |
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What You'll Learn
The Ordinary offers international shipping
For international shipping, The Ordinary offers a flat rate of SGD20.00 (USD15.00) for postage to any country besides Malaysia and Brunei, regardless of the number of items ordered. Shipping is free for international orders over SGD200.00 (USD150.00). Parcels are shipped via Singpost Ordinary Mail - Air and will be transferred to the recipient's national postal service, with a delivery timeline of 3-4 weeks. The Ordinary also offers order tracking support.
In addition to the official shipping options provided by The Ordinary, there are alternative methods for international customers to obtain The Ordinary products. One such method is to use a package forwarding service, such as Buyandship or MyUS.com, which provides customers with a US address to receive their orders. These services then forward the packages to the customer's location, allowing them to purchase The Ordinary products from the US website and have them shipped internationally.
It is worth noting that The Ordinary products can also be purchased from authorised resellers or partner websites that may offer different shipping options and rates. However, it is always recommended to refer to the official website for the most up-to-date and accurate information regarding shipping policies and rates.
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Shipping costs and free shipping
The Ordinary offers international shipping to almost every country. However, there is a flat rate of SGD 20.00 (USD 15.00) for postage to the Rest of the World, excluding Malaysia and Brunei, regardless of the number of items ordered. Shipping is free for orders above SGD 200.00 (USD 150.00).
For local orders, The Ordinary offers free shipping for orders above SGD 100.00 (RM 300.00) and free shipping on all local orders above USD 80.00.
There is no information on the specific shipping costs to Australia on The Ordinary website. However, some sources indicate that The Ordinary does ship to Australia, with some users reporting that their orders were shipped from Canada or the UK. It is also mentioned that the prices listed on the website do not include Australian GST, resulting in an additional 10% charge.
To save on shipping costs to Australia, some websites suggest using a package forwarding company such as BuyandShip or MyUS.com, which provide a US address to receive your orders. These companies then consolidate multiple orders into one large delivery and ship them to Australia, potentially resulting in lower shipping costs.
It is important to note that The Ordinary's shipping policies may have changed since the last update on their website, and it is always recommended to check their website for the most up-to-date information.
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Tracking your order
To track your order from The Ordinary, you can utilise the tracking number provided in your shipment confirmation email. This number allows you to monitor the progress of your delivery and estimate its arrival time. Here are the steps to effectively track your order:
Locate your shipment confirmation email: After placing your order, you should receive an email confirming the shipment. This email is sent to the address associated with your The Ordinary account or the email provided during the checkout process. Check your inbox for this confirmation, as it contains essential details about your order.
Find the tracking number: Within the shipment confirmation email, you will find a unique tracking number specifically assigned to your order. This number is typically composed of a combination of letters and numbers. Copy or make a note of this tracking number, as you will need it to monitor your shipment.
Access a tracking service: You can track your order by entering the provided tracking number into the search field of a reliable shipping carrier's website. Check with the brand or online store to see which carriers they commonly use, such as DHL, FedEx, UPS, or local postal services. Visit the websites of these carriers and look for a "Track Your Parcel" or "Track Your Shipment" feature. Paste or enter your tracking number into the designated field and proceed to the next step.
Monitor the shipment's progress: After entering the tracking number, you should be able to access detailed information about your shipment's progress. See the current location of your package, estimated delivery date, and any updates regarding its journey. Some carrier websites or applications even provide real-time updates, pin-pointing the exact location of your package on a map.
For added convenience, consider signing up for email or text notifications linked to your tracking number. This way, you'll automatically be notified of any updates, delays, or exceptions regarding your delivery.
Keep in mind that tracking updates may not always be instantaneous. There might be delays of a day or two, especially if your package is in transit between scanning points. Therefore, if you don't see any updates immediately, don't be concerned; simply check back later for more current information.
By diligently following these steps, you can successfully track your order from The Ordinary and stay informed about its progress until it safely reaches you.
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Delivery times
The Ordinary offers international shipping to almost every country, including Australia. However, there is a catch: The Ordinary will only ship packages domestically in the US, meaning that you will need a physical address in the US to place an order.
There are companies that can provide a US address for you and help with the international shipping process. For example, MyUS.com can receive your order and then ship it out to Australia. Another option is to use Buyandship, which can deliver your order from the Deciem US store to Australia.
The Ordinary offers free international shipping for orders above $200. For orders below this threshold, there is a flat rate of $15 for postage to Australia. The Ordinary uses Singpost Ordinary Mail - Air for international shipping, and delivery times can vary. While Singpost estimates delivery times, The Ordinary recommends allowing up to 3-4 weeks for packages to arrive.
For local orders within Singapore, The Ordinary uses Ninjavan for shipping. Local orders typically arrive within 3 working days, and the courier will deliver the parcel within 1-2 working days after it has been packed and processed.
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Shipping from the US to Australia
The Ordinary offers international shipping to almost every country, including Australia. The Ordinary's website should be consulted for the most up-to-date information on international shipping policies.
Shipping Costs
Shipping costs from the US to Australia vary depending on the carrier and the weight and dimensions of the package. Economy shipping options are generally cheaper but take longer, with standard or express services ranging from $21.87 and taking 6-7 business days, while budget or economy options can take up to 14-21 business days.
Customs and Restrictions
When shipping from the US to Australia, it is important to be mindful of customs regulations and restrictions. A customs declaration detailing the goods and their values must be provided, and customs charges may apply, which need to be paid by the recipient before the parcel can be released. Additionally, certain items are prohibited or restricted from import into Australia, so it is important to check the relevant websites for up-to-date information.
Carriers
USPS is a good option for those seeking the cheapest shipping option, however, there is a drawback as packages are transferred to Australia Post, which adds a few extra delivery days. UPS and FedEx are reliable options that offer quick delivery times, while DHL is a leading carrier for international shipping with competitive rates.
Shipping Services
Shipping services such as MyUS and Parcel Monkey can assist with shipping from the US to Australia. These services offer benefits such as bundling items from multiple stores into one shipment, saving on shipping costs, and providing up-to-date information on shipping restrictions.
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Frequently asked questions
Yes, The Ordinary offers international shipping to Australia.
The Ordinary offers free international shipping for orders over $200. There is a flat rate of $15 for postage to the Rest of the World, excluding Malaysia and Brunei.
The Ordinary provides an estimated delivery timeline on their website, which is typically 3-4 weeks for international orders.
