Ruqayyah Snyder
Shein is the world's largest fashion retailer as of 2022 and delivers to various countries worldwide, including Australia. While Shein US does not ship internationally, customers from Australia can access the company's products through third-party shipping services, such as MyUS, which provide a US shipping address for a forwarding service. Customers have reported issues with Shein Australia's customer service, with a phone number currently out of service, and dissatisfaction with their support representatives.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes, but not directly from Shein US |
| Shipping Time | 1-2 weeks |
| Customer Service Phone Number | (+1) 844-802-2500 |
| Customer Service Email | [email protected] |
| Customer Service Hours | 11 a.m. to 8 p.m. Canberra Time |
| Alternative Shipping Methods | MyUS |
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What You'll Learn
Shein Australia customer service contact information
Shein ships to Australia, although the company does not ship internationally from Shein US. However, you can access Shein US and ship internationally by using a MyUS shipping address. This option also saves up to 80% off shipping.
If you are based in Australia and need to contact Shein's customer service, you can do so by calling their toll-free phone number at (844) 802-2500. Their customer support team addresses issues related to shipping and delivery, return/replace, and request for information. You can also email your concerns to [email protected] or [email protected]. The company's headquarters can be contacted via mail at:
SHEIN Distribution Australia Pty Ltd
Level 5, 447 Collins Street
Melbourne, Victoria 3000
Australia
Shein Australia's contact hours are daily, from 11 a.m. to 8 p.m. Canberra Time. You can also visit the company's website, au.shein.com, and use the live chat feature to chat with a customer care advisor during these hours. If you need assistance outside of these hours, a virtual assistant is available 24/7 to provide general information.
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MyUS shipping address for international orders
SHEIN does not ship directly to all countries. However, MyUS is a package forwarding service that provides international shoppers with a US sales tax-free US shipping address. This means that you can shop from Shein US and ship to Australia, Canada, the UK, India, Germany, Brazil, Singapore, Japan, Israel, South Korea, and many other countries.
MyUS offers a free 30-day trial. After 30 days, your membership will automatically renew at $9.99 per month for as long as you remain a Premium member. There are no contracts or cancellation fees.
MyUS also offers the option to pay duties at the time of shipping for eligible international shipments. If you ship less frequently, a free Single Package membership might be available to you.
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Delivery time to Australia
SHEIN offers delivery to Australia, although the US website does not ship internationally. However, there are options to get around this, such as using a package forwarding service like MyUS, which can save you up to 80% off shipping.
SHEIN Australia offers a free On-Time Delivery Guarantee service, which entitles you to 500 SHEIN points if your order does not arrive by the expected date. The actual delivery date may be affected by factors such as flight arrangements, weather conditions, and other external factors.
According to a Reddit user from NSW, orders usually arrive within 1-2 weeks, but always before the estimated delivery date.
SHEIN Australia also offers a Cash On Delivery service, which is available for orders under 13,000 rupees (200 US dollars). Delivery for these orders takes 8 to 15 working days, including 3-5 working days for order processing.
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Shein Australia customer service reviews
Shein does ship to Australia, but customers have reported mixed experiences with its customer service.
One customer on Trustpilot reported that they received a defective item and that trying to get a refund had been a "nightmare". They claimed that Shein was deliberately making it hard for customers to complain or request refunds, and that the system was "designed to exhaust you until you give up". Another customer on the same site reported a similar experience, stating that they wished to return a pair of shoes that were too big but found the process "almost impossible".
On the other hand, one customer praised Shein's customer service, stating that they had never had a problem with deliveries or refunds. They also appreciated the fact that they could get a discount on their next purchase by leaving a review or submitting a picture.
A customer on PissedConsumer.com reported that they had spent $450 on an order that never arrived and that their attempts to contact Shein via live chat and tickets had resulted in only auto-generated responses. They also claimed that Shein Australia's customer service phone number resulted in long wait times and that they were asked for identifying information.
Shein Australia's customer service team can be contacted via phone, email, live chat, or post. The phone number to reach them is 844-802-2500, and their email address is [email protected]. The live chat feature is available on the company's official website during specific hours, and the postal address for returns and refunds is:
SHEIN Distribution Australia Pty Ltd
Level 5, 447 Collins Street
Melbourne, Victoria 3000
Australia
Additionally, some third-party services, such as MyUS, provide a US shipping address for a fee, which can then be used to forward purchases to other countries, including Australia. This option may be useful when Shein does not ship directly to a customer's country or when the shipping cost is marked up.
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Shein US international shipping steps
SHEIN ships to over 220 countries and regions worldwide, including the USA, Spain, France, Russia, Germany, Italy, Australia, and the Middle East. The company has international warehouses in Asia, America, Europe, and the Middle East, with the majority of its stock located in China.
SHEIN US does not ship internationally. However, you can use a package forwarding service like MyUS to ship SHEIN products internationally. Here are the steps to ship SHEIN US internationally using MyUS:
- Sign up for a MyUS address: By signing up for a MyUS address, you will get a US sales tax-free US shipping address. This address will allow you to shop across one of the most popular retail stores in the US.
- Ship your SHEIN purchases to your MyUS address: SHEIN offers free standard domestic shipping for orders over $29. You can ship your SHEIN purchases to your MyUS address, and then MyUS will forward the package to your home address.
- Compare shipping rates and save money: With a MyUS membership, you can compare MyUS international shipping rates with SHEIN's international shipping rates. MyUS has negotiated competitive shipping rates with top global carriers, so you may be able to save money on shipping costs.
- Package consolidation: If you need to ship multiple items from SHEIN, you can sign up for a paid Premium membership with MyUS. Package consolidation allows you to combine items from multiple stores into one package, saving you money on shipping multiple packages.
Please note that MyUS will charge for overseas shipping. Additionally, shipping time will vary depending on the shipping method you choose and your location. Standard shipping typically takes 6-8 working days, while express shipping takes 2-4 working days, excluding the 1-3 day processing period for orders.
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Frequently asked questions
Yes, Shein ships to Australia.
Delivery times vary, but typically orders arrive within 1-2 weeks.
You can reach Shein Australia's customer support via live chat on their website, direct message on Facebook, or by email at [email protected].
To identify you as a customer, Shein may ask for your email address, first and last name, order ID, or tracking number.
Yes, although Shein US does not ship internationally, you can use a package forwarding service like MyUS to ship Shein US products to Australia.
