Ruqayyah Snyder
House of Lashes offers a wide range of lash styles and accessories, and its products are shipped worldwide, including to Australia. However, there are some important considerations for international orders. International orders may be subject to import taxes, customs duties, and fees levied by the destination country's customs department. It is the recipient's responsibility to cover these charges and comply with the relevant laws and regulations. Shipping times to Australia can vary, with standard shipping expected to take between 7 and 30 business days, excluding processing times.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping time | 7-10 days for standard shipping plus 5 days for processing |
| Shipping carrier | UPS and USPS |
| Shipping cost | Free shipping on all subscription orders |
| Taxes | May be subject to import taxes and customs duties, and GST tax charges |
| Returns | Accepted for unused, unopened merchandise within 60 days of receipt |
| Payment methods | PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, and Afterpay |
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What You'll Learn
House of Lashes ships to Australia
All orders being shipped to Australia are charged GST tax charges in compliance with Australian law. House of Lashes is not liable for any stolen, lost, or damaged packages, or those returned due to incorrect or incomplete addresses. House of Lashes reserves the right to charge an additional fee for any reshipments.
For orders outside of the United States, customers should visit their local post office to process any returns. House of Lashes accepts various forms of payment, including PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, and Afterpay. All transactions are processed in USD.
Customers should be aware that the International Mail Advisory Group has announced that all goods entering the US from Australia will be subject to a 145% tariff tax, which may cause delays in clearance processes.
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Shipping costs and times vary
House of Lashes offers shipping to Australia, with standard shipping taking 7-10 days, excluding processing times, which can be up to 5 days. International standard shipping times can vary from 7 to 30 business days.
International orders may be subject to import taxes, customs duties, and fees levied by the destination country's customs department. These additional charges are the responsibility of the recipient, and House of Lashes does not provide information on these costs. It is recommended that customers contact their local customs office for more information.
House of Lashes is not responsible for delivery delays due to weather, carrier mishandling, undeliverable addresses, or incorrect contact information. It is important to ensure that the delivery address is correct to avoid delays or additional fees for reshipment.
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International orders may be subject to import taxes
House of Lashes ships internationally, including to Australia. However, international orders may be subject to import taxes, customs duties, and fees levied by the destination country's customs department. These charges are the responsibility of the recipient, who is the importer of record and must comply with all laws and regulations of the destination country.
In the case of Australia, all orders are charged GST tax in compliance with Australian tax laws. Additionally, the International Mail Advisory Group has announced that all goods entering the US from Australia, regardless of their value, will be subject to a tariff tax of 145%, which may result in customs tax being imposed on orders from Australia.
It is important to note that House of Lashes does not collect duties and taxes, nor can they provide information on the cost of duty and taxes. These policies differ from country to country, and customers are advised to contact their local customs office for more information.
When placing an international order, it is essential to ensure that the delivery address is correct to avoid delays. Once an order has been dispatched, it is no longer possible to change the shipping address, and cancellation may not always be guaranteed.
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House of Lashes is not liable for lost packages
House of Lashes offers a wide range of shipping options for its customers, including various courier services and shipping speeds. However, it is essential to understand that House of Lashes is not liable for any lost, stolen, or damaged packages. This policy applies to all shipping methods and destinations, including those shipped within the continental US via UPS and USPS, as well as international orders delivered by UPS and the destination country's local postal service.
When a package is shipped, House of Lashes relies on trusted carriers such as UPS and USPS to ensure timely and safe delivery. However, there may be instances where packages are lost or stolen during transit or after delivery. In such cases, House of Lashes is not responsible for the loss. This means that if a package is reported as delivered by the carrier but is missing or stolen from the customer's address, House of Lashes will not be held liable.
Additionally, House of Lashes is not responsible for delivery delays due to various factors, including weather conditions, mishandling by the carrier, undeliverable addresses, or incorrect contact information. While they provide estimated delivery times, these may be affected by unforeseen circumstances. Therefore, it is essential for customers to provide accurate and complete address information and regularly track their packages to ensure a smooth delivery process.
To ensure a positive customer experience, House of Lashes encourages customers to report any concerns about lost or damaged packages within a specified timeframe. For instance, if a package is believed to be lost or damaged, customers should contact Houseoflashes.com within 7 to 15 days from the last scanned date of the package. By promptly addressing these issues, House of Lashes can work with customers to find a suitable solution, such as initiating a trace or claims process with the carrier.
While House of Lashes strives to ensure the safe delivery of its packages, there are inherent risks associated with shipping, and lost or stolen packages are unfortunate yet possible occurrences. Customers play a crucial role in mitigating these risks by providing accurate delivery information and taking necessary precautions, such as ensuring a secure delivery location. By understanding the limitations of liability, customers can make informed decisions and take appropriate measures to protect their purchases.
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Customs policies differ between countries
Customs policies and regulations differ from country to country. Customs is an authority or agency in a country that is responsible for collecting tariffs and controlling the flow of goods, including animals, transports, personal effects, and hazardous items, into and out of a country. Each country has its own laws and regulations for the import and export of goods, enforced by their respective customs authorities.
The United States, for example, imposes tariffs or "customs duties" on imports of goods, with an average rate of 3%. Customs duties vary by country of origin and product, ranging from 0% to 81% of the value of the goods. Goods from certain countries may be exempt from duty under various trade agreements, and certain types of goods are exempt from duty regardless of their source. The US also has stringent regulations on importing meat and meat products, prohibiting the import of fresh, dried, or canned meats from most foreign countries.
Similarly, Australia may impose additional tax and/or customs charges on orders entering the country, which are the responsibility of the recipient to pay.
Furthermore, the International Mail Advisory Group has announced that all goods entering the US from Australia will be subject to a tariff tax of 145%, which may cause delays in clearance processes.
It is important to note that failure to comply with customs rules can result in serious consequences, including seizure of goods and civil and criminal penalties. Therefore, individuals should be aware of the customs policies and regulations of the countries they are importing or exporting goods to and from.
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Frequently asked questions
Yes, House of Lashes ships to Australia. However, shipping times may vary and can take up to 30 business days for international standard shipping.
House of Lashes offers free shipping on all subscription orders in the US. International orders are subject to import taxes, customs duties, and fees levied by the destination country's customs department. These additional costs are the responsibility of the recipient.
Standard shipping to Australia typically takes 7-10 business days, excluding weekends and public holidays. However, please allow additional time for processing, which can take up to 5 business days.
