Austrian Airlines' 24-Hour Cancellation Policy: What You Need To Know

Austrian Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of booking without incurring any charges or penalties. This policy provides travellers with the flexibility to adjust their plans without financial penalty. However, it is important to note that this policy may not apply to all tickets, with some fares not offering free cancellation within the 24-hour window. After the initial 24-hour period, cancellation fees may apply, and these fees vary depending on the type of ticket purchased and the timing of the cancellation.

Austrian Airlines' 24-hour cancellation policy

Austrian Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of booking without incurring any charges or penalties. This policy provides passengers with a risk-free option to cancel their bookings within the first 24 hours after making a reservation. It is important to note that this policy applies to tickets purchased directly through Austrian Airlines or via authorised agents, and the reservation should be for a flight departing from or arriving in the United States.

After the 24-hour window, cancellation fees may apply, and the specific fees will depend on the type of ticket purchased. For example, promotional or discounted tickets may not qualify for the 24-hour cancellation window. It is important to review the terms and conditions associated with the fare class selected to ascertain the applicable cancellation policy.

Passengers can cancel their Austrian Airlines ticket through various methods, including online, by phone, or in person at the airport. To cancel online, passengers can visit the official website, log in with their PNR number or name, and select the "Manage Booking" section. The airline will show the cancellation fee, and passengers can fill out the refund form to receive their money back. Alternatively, passengers can call the airline's help centre or visit their ticketing office to request cancellation assistance.

In terms of refunds, Austrian Airlines guarantees refunds for all applicable tickets within seven working days for credit card payments and within twenty working days for cash or other forms of payment. It is important to note that passengers holding award tickets may be subject to different terms and conditions, including cancellation and refund policies.

Overall, Austrian Airlines' 24-hour cancellation policy provides travellers with flexibility and peace of mind, allowing them to review and adjust their travel plans within the initial booking period.

Eligibility criteria for the 24-hour cancellation policy

Austrian Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of booking without incurring any charges or penalties. This policy provides travellers with a risk-free option to adjust their bookings within the first 24 hours of making a reservation.

To be eligible for the 24-hour cancellation privilege, passengers must ensure that their booking was made at least seven days before the scheduled departure of their flight. Additionally, the reservation should be for a flight departing from or arriving in the United States, adhering to the U.S. Department of Transportation guidelines.

It is important to note that the 24-hour cancellation policy does not apply to all bookings. Codeshare flights, for instance, may have distinct cancellation policies. Promotional or discounted tickets might also not qualify for the 24-hour cancellation window. Therefore, passengers should carefully review the terms and conditions associated with their selected fare class during the booking process to understand the specific cancellation policy for their ticket.

Passengers can conveniently initiate the cancellation through the airline's official website or by contacting their customer service centre. Upon successful cancellation, passengers are typically eligible for a full refund, subject to the terms and conditions of their ticket fare.

Exceptions and considerations to the policy

Austrian Airlines' 24-hour cancellation policy is a testament to their commitment to passenger convenience and flexibility. However, it is essential to note that there are exceptions and considerations to this policy.

Firstly, codeshare flights operated by Austrian Airlines are exempt from the 24-hour cancellation policy. These flights have distinct cancellation policies that passengers must review before making any changes to their bookings.

Additionally, specific fare types, such as promotional or discounted tickets, may not be eligible for the 24-hour cancellation window. It is crucial to carefully review the terms and conditions associated with the selected fare class during the booking process to determine the applicable cancellation policy.

Furthermore, the eligibility criteria for the 24-hour cancellation privilege require passengers to make their booking at least seven days before the scheduled departure of their flight. Also, the reservation should be for a flight departing from or arriving in the United States, adhering to the U.S. Department of Transportation guidelines.

Passengers should also be aware that the 24-hour cancellation policy does not apply to all ticket types. Some fares allow last-minute changes or cancellations, while others do not offer free cancellation within the first 24 hours.

Lastly, the 24-hour cancellation policy is only applicable to tickets purchased directly through Austrian Airlines or via authorized agents.

It is important to refer to Austrian Airlines' official website or customer service centre for detailed information and to ensure a thorough understanding of the exceptions and considerations to their 24-hour cancellation policy.

The process of cancelling a booking

Austrian Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of booking without incurring any charges or penalties. This policy provides passengers with a risk-free option to change their minds within the first 24 hours of making a reservation. After the 24-hour window, cancellation fees may apply, depending on the type of ticket purchased.

To cancel a booking with Austrian Airlines, passengers can use the following methods:

Online Cancellation

Austrian Airlines allows passengers to cancel their flights online through their official website. Here are the steps to follow:

• Visit the Austrian Airlines website.
• Select your preferred language from the options provided.
• Log in using your PNR number or name.
• Navigate to the "Manage Booking" section and locate your flight details.
• Choose the "Flight Cancellation" option to initiate the cancellation process.
• The airline will display the cancellation fee, if applicable.
• Fill out the refund form to receive your refund.

Cancellation by Phone

If you prefer not to make changes online, you can call the Austrian Airlines help center to cancel your ticket. Here's how:

• Call the airline's customer service number for assistance in your preferred language.
• Provide the flight number or PNR number and explain the reason for your cancellation.
• The representative will inform you of any potential cancellation fees and determine your eligibility for a refund.
• If you are eligible, the representative will process the cancellation and initiate the refund.

Cancellation at the Airport

If you prefer a more personal approach, you can visit the Austrian Airlines ticket center at the airport:

• Go to the Austrian Airlines ticket center at the airport.
• Provide your name and PNR number, along with an explanation for the cancellation. Supporting documents may also be helpful.
• An airline representative will review your request and inform you of any cancellation charges.
• Once your cancellation is approved, the airline will process the refund. Please note that a small service fee may be charged for this assistance.

It is important to note that Austrian Airlines only refunds refundable tickets. Non-refundable tickets cannot be reimbursed, even if canceled within the 24-hour window. Additionally, passengers are advised to cancel their tickets through the original point of purchase to avoid any issues.

Refund process for Austrian Airlines cancellations

Austrian Airlines offers a simple cancellation policy with quick refunds. The airline provides a 24-hour cancellation window, allowing passengers to cancel their bookings within 24 hours of booking without incurring any fees or penalties. This policy offers flexibility and peace of mind, especially for those with last-minute changes to their travel plans.

Online Cancellation Process

To cancel your Austrian Airlines ticket online, follow these steps:

• Visit the Austrian Airlines website.
• Select your preferred language from the language options on the right side of the page.
• Log in by entering your name and PNR number.
• Once your flight details appear, click on the "Manage Booking" section.
• Choose the "Flight Cancellation" option to initiate the cancellation process.
• The system will display the cancellation fee. To obtain a refund, ensure you complete the online refund form provided by the airline.
• After cancelling, you will receive a notification via email and phone regarding the cancellation.

Cancellation via Phone Call

If you prefer not to make changes online, you can call the Austrian Airlines help centre to cancel your ticket. Here are the steps:

• Dial the local help centre number to receive assistance in your native language.
• An executive will be assigned to guide you through the cancellation process.
• Provide the representative with your flight number or PNR number, along with the reason for your cancellation.
• The representative will determine your eligibility for a refund and inform you of any potential cancellation fees.
• If you have already made the payment, the representative will process the cancellation and refund on your behalf.

Cancellation at the Airport

Alternatively, you can visit the Austrian Airlines ticket counter at the airport to cancel your booking:

• Go to the Austrian Airlines airport ticket counter.
• Provide your name and PNR number to the customer support executive, along with an explanation for the cancellation. Supporting documents may also be helpful.
• The executive will inform you of any cancellation charges, if applicable.
• Once your eligibility is confirmed, the airline will cancel your ticket and initiate the refund process if you are entitled to a refund. A small service fee may be charged for professional assistance.

Refund Timeline

Austrian Airlines guarantees refunds for applicable tickets within specific timelines:

• Credit Card Payments: Refunds will be processed within seven working days.
• Cash or Other Forms of Payment: Refunds will be issued within twenty working days.

Please note that passengers holding award tickets are subject to separate terms and conditions, including cancellation and refund policies. Additionally, refunds for non-refundable fares are limited to taxes and fees.

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