Damon Mcknight
AmiAmi is an online retailer based in Japan that ships products worldwide, including to Australia. The company offers a variety of shipping methods, including DHL, EMS, and SAL, depending on the destination country and region. AmiAmi has received mixed reviews from customers in Australia, with some praising the company for its prompt delivery, well-packaged items, and reasonable shipping costs, while others have criticised its customer service, high shipping costs, and rigid policies.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping Cost | Less than 1000 yen |
| Additional Charges | 10% GST |
| Shipping Time | 3 business days |
| Shipping Partners | DHL, EMS |
| Packaging | Well-packaged, boxes in good condition |
| Customer Service | Poor |
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What You'll Learn
AmiAmi ships worldwide
Customers in Australia have reported that AmiAmi offers the cheapest shipping option to their country, with shipping costs to Australia being less than 1000 yen. However, an additional 10% GST surcharge is applied to orders.
AmiAmi has received mixed reviews for its shipping practices. Some customers have praised the company for its prompt delivery, reasonable shipping costs, and well-packaged items, while others have criticised the company for high shipping costs and poor customer service related to shipping issues.
It is important to note that AmiAmi's English support team has been described as "the worst" by one customer, and there have been reports of difficulties in resolving shipping-related issues.
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Shipping costs are high
AmiAmi is a Japanese online retailer that ships products worldwide, including to Australia. However, shipping costs are often cited as a concern by customers.
Some customers have reported that AmiAmi's shipping costs are high, sometimes even exceeding the price of the item being purchased. This has been a particular point of contention for smaller items, where the shipping cost can be disproportionately high relative to the item's value. In one instance, a customer reported that the shipping cost for a $5 small figure was five times the price of the figure itself.
The high shipping costs can be attributed to several factors. Firstly, AmiAmi's location in Japan means that international shipping charges are generally higher compared to domestic shipping within a country. Secondly, the company has been known to use express shipping services like DHL, which can be more expensive than standard postal services. This is especially true during the COVID-19 pandemic, where AmiAmi relied primarily on DHL due to restrictions on other shipping methods.
Additionally, AmiAmi's policies regarding shipping and cancellations have been described as unaccommodating. The company has a strict no-cancellation policy for pre-orders, and customers have reported difficulties in downsizing parcel sizes or using more economical shipping methods. AmiAmi's refusal to accommodate such requests can result in higher shipping costs for customers, especially if they are unable to consolidate multiple orders into a single shipment.
Furthermore, AmiAmi's handling of shipping-related issues has received mixed reviews. While some customers have praised the company for prompt delivery and well-packaged items, others have encountered challenges when dealing with missing or incorrect orders. In certain cases, AmiAmi has been perceived as unresponsive or unhelpful in resolving these issues, leaving customers with little recourse but to incur additional shipping costs for replacements or corrective actions.
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DHL is the only shipping option for some countries
AmiAmi is a Japanese retailer that ships products worldwide, including to Australia. However, there may be certain items that cannot be shipped internationally due to mailing restrictions, such as flammable products and those containing lithium-ion/rechargeable batteries.
During the COVID-19 pandemic, AmiAmi noted that the only available shipping method to certain countries, including the United States, was via DHL. This was due to the unavailability of other shipping methods such as SAL and EMS. It is important to note that there may be some countries where AmiAmi cannot ship via DHL due to localized stoppages.
For customers in Australia, AmiAmi has been recommended by some Australians as offering the cheapest shipping option, with shipping costs to Australia being less than 1000 yen. However, it is important to keep in mind that AmiAmi will charge an additional 10% for GST.
AmiAmi has received mixed reviews for its shipping practices. Some customers have praised the company for prompt delivery and well-packaged items, while others have criticized the high shipping costs and poor customer service when issues arise.
In summary, while AmiAmi does ship to Australia, the specific shipping options and costs may vary depending on the item and the region's shipping restrictions. It is always a good idea to check with AmiAmi's customer support or refer to their website for the most up-to-date information on shipping options and restrictions for your specific country or region.
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AmiAmi has a loyalty points program
AmiAmi ships worldwide, including to Australia. However, some items such as flammables and items with lithium-ion/rechargeable batteries may not be eligible for international shipment due to mailing restrictions set by Japan Post.
AmiAmi Loyalty Points Program
The AmiAmi loyalty points program offers a convenient way for customers to save money on their purchases. By accumulating points through their purchases, customers can later redeem these points to offset the cost of their orders. This program encourages customer loyalty and provides an incentive to continue shopping with AmiAmi.
To use AmiAmi Points, customers can follow these steps:
- Accumulate AmiAmi Points by making purchases on the AmiAmi website.
- During the payment process for a new order, proceed to the payment screen.
- At the payment screen, customers can choose to apply their AmiAmi Points towards the order total.
- The value of the points will be deducted from the total order amount, reducing the final cost.
It is important to note that AmiAmi Points do not have an expiration date, providing customers with flexibility in saving and utilising their points over time. Additionally, customers can combine their AmiAmi Points with other payment methods to complete their purchases. This allows for greater payment options and convenience.
The AmiAmi loyalty points program offers benefits to customers by providing a way to save money and earn rewards for their continued patronage. It is a valuable feature for customers who frequently shop on the AmiAmi website, allowing them to accumulate points and enjoy the benefits of their loyalty.
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AmiAmi's customer service is poor
AmiAmi ships worldwide, but some customers have criticised its customer service as poor. While the company provides a help centre with articles on common issues, some customers have complained about a lack of communication, difficulties with shipping, and an inability to cancel orders.
One common issue that AmiAmi customers face is a lack of communication from the company. Some customers have reported that AmiAmi does not respond to their emails or shipping inquiries, even after weeks of waiting. This has resulted in frustration and anger among customers who are trying to resolve issues with their orders.
Additionally, during the COVID-19 pandemic, AmiAmi customers experienced shipping restrictions and delays. The company announced that only DHL shipping was available for customers in the United States, and there were localized stoppages and delays for other regions. Some customers were concerned about the lack of updates and the prolonged retention of their packages.
Another issue that customers have faced is the inability to cancel orders. AmiAmi does not allow cancellations, which has led to frustration among customers who are unable to receive their orders or resolve issues with their purchases.
Overall, while AmiAmi does ship to Australia and other countries worldwide, its customer service has been criticised for a lack of communication, shipping issues, and an inflexible cancellation policy. These issues have impacted customers' experiences and may deter some individuals from using AmiAmi's services in the future.
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Frequently asked questions
Yes, AmiAmi ships worldwide, including to Australia.
AmiAmi's cheapest shipping option to Australia is less than 1000 yen. However, some customers have complained about the high cost of shipping, with one customer claiming they were charged 11k to ship a 1/4 scale parcel.
Some customers have reported receiving their orders from AmiAmi in Australia in as little as 3 business days. However, shipping times may vary depending on the shipping method selected and the region in Australia.
