Ruqayyah Snyder
If you are unable to print your Austrian Airlines ticket, there are several alternative options available to you. You can check in online or via the Austrian Airlines app and save your boarding pass on your smartphone. Alternatively, you can check in at the airport using the automatic check-in machines and print your ticket there. If you are travelling from Vienna Airport, you can also use the self-service baggage drop-off desks to check in your bags and print your baggage tag.
| Characteristics | Values |
|---|---|
| Reason | The 13-digit e-ticket number is required to print the ticket. |
| Alternative | You can save the boarding pass on your smartphone or print it out. |
| Other options | You can check-in at the airport or at the check-in desks at Wien Mitte station. |
What You'll Learn
Online check-in
Austrian Airlines offers a convenient online check-in service that allows you to avoid long queues at the airport check-in counter. You can check in from the comfort of your home or on the go, and then head directly to the baggage check or your departure gate at the airport.
To check in online, you will need to provide your name and either your 6-digit booking code (e.g. A1B2CD), your 13-digit e-ticket number (e.g. 2571234567890), or your frequent flyer programme details, along with your flight details. If you booked through a travel agent and do not have your booking code or ticket number, you can use the details provided by your travel agent to check in online.
After identifying yourself and your flight, you can select your preferred seat on the seat map. You can also select seats for any companions travelling with you. If you prefer a window, aisle, or extra legroom seat, you can reserve your preferred seat up to a year in advance. Additionally, you can book any upgrades or extra checked baggage you may require.
Once you have completed the online check-in process, you can create your boarding pass. You have the option to save it on your smartphone or print it out. Alternatively, you can download the Austrian App for iOS or Android and check in on your mobile device, allowing you to access your mobile boarding pass easily.
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Check-in at the airport
If you can't print your Austrian Airlines ticket, there are several options available for check-in at the airport.
Firstly, you can check in online or via the Austrian Airlines app, and then proceed directly to the baggage check or departure gate at the airport. Online check-in is available from 47 hours before departure for most scheduled flights to and from Vienna. You can identify yourself using your name and booking code, e-ticket number, or frequent flyer programme details, and select your preferred seat. After checking in, you can save your boarding pass on your smartphone or print it out. Alternatively, if you are travelling with hand luggage only, you can go directly to the boarding gate with your mobile boarding pass.
If you are unable to check in online or via the app, you can check in at the airport the evening before your flight or on the day of departure. You can check in at the airport check-in desks or, if you are travelling from Vienna, at the CAT terminal at Wien Mitte station. At Wien Mitte, you can also drop off your bags before boarding the train to the airport.
If you need to print your boarding pass, you can do so at a check-in desk or a self-service machine at the airport. Additionally, Vienna Airport has automatic machines where you can print your baggage tag and then check in your bags in the Fast Bag Drop-off Zone.
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Ticket number issues
If you are experiencing issues with your ticket number, there are a few things you can try. Firstly, make sure you are using your 13-digit e-ticket number (e.g. 2571234567890) and not the 6-digit booking code (e.g. A1B2CD). When entering your name, do not use any special characters, accents, or umlauts. Instead, encode them (e.g. ì=i, ñ=n, ö=oe, ß=ss). If you have a double-barrelled name, enter it without a hyphen, using a space or writing the names together.
If you are checking in with a Miles & More card and are having issues, try entering your ticket number or booking code instead. You can also try checking in with the details provided by your travel agent.
If you are still having issues with your ticket number, it may be because you have not received your ticket number yet. Austrian Airlines usually sends the ticket number via email 47 hours before departure. If you have not received your ticket number within this time frame, you can contact Austrian Airlines' customer support. They have phone lines for German, English, Italian, and French speakers.
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Boarding pass issues
If you are experiencing issues with your Austrian Airlines boarding pass, there are several troubleshooting options you can try. Firstly, ensure that you have the correct credentials to check in and access your boarding pass. You will need either your 6-digit booking code (e.g. A1B2CD), your 13-digit e-ticket number (e.g. 2571234567890), or your frequent flyer programme details.
If you are checking in online or via the mobile app, input your details and select your flight. You will then be able to choose your seat and finalise your boarding pass. You can save your boarding pass on your smartphone or print it out. Alternatively, if you are at the airport, you can use the automatic check-in machines to check yourself in and print your boarding pass.
If you are still unable to obtain your boarding pass, there may be an issue with your booking or the input of your details. Please check for any typing errors and try again. If problems persist, contact Austrian Airlines for further assistance.
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Receipt issues
If you are experiencing issues with printing your receipt, there are a few things you can try. Firstly, ensure that you are using the correct ticket number. You will need to enter your 13-digit e-ticket number (e.g. 2571234567890) with no spaces or hyphens. The 6-digit booking code will not work for printing receipts. If you are entering a double-barrelled name, please enter it without a hyphen; use a space or write the names as one. Do not use any special characters, accents or umlauts, but encode them (e.g. ì=i, ñ=n, ö=oe, ß=ss).
If you are still unable to print your receipt, it may be because you have already accessed it via the link. In this case, you can obtain your original receipt on the passenger receipt page.
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Frequently asked questions
You can print your ticket at a check-in desk or a self-service machine at the airport. Alternatively, you can save your boarding pass on your smartphone.
You can use your name and 6-digit booking code (e.g. A1B2CD), your 13-digit e-ticket number (e.g. 2571234567890), or your frequent flyer programme to identify yourself and print your ticket.
Yes, you can print your ticket at the airport using the automatic check-in machines.
