Taxi Services In Vienna, Austria: Availability And Options

Vienna, the capital of Austria, is a city with a highly efficient public transport system. However, tourists may still opt for taxis for a more comfortable experience. There are around 4,500 taxis in Vienna, and they can be hailed from the street, booked via phone or apps, or found at taxi stands. The taxi sign on top of the car is illuminated when the taxi is free. Fares are calculated using a taximeter, although rides to and from the airport are fixed upon request.

Taxi apps in Vienna

Vienna has a plethora of taxis, with over 4,500 taxis cruising the streets. You can hail one from the street, call a company, head to a taxi rank, book online, or use a taxi app.

There are several taxi apps in Vienna. The most used local apps are Taxi 31300, Taxi 60160, and Taxi 40100. Taxi 31300 offers a free mobile app that lets you book a taxi with the press of a button. It uses GPS to determine your precise location and address, provides feedback such as the vehicle number and pick-up time, and lets you track the taxi's approach. Taxi 40100 is another popular option, with the largest fleet of taxis in Austria—over 1,600 taxis in Vienna alone. The app offers instant taxi orders, a guaranteed fixed price, and various taxi options, including economy, business, comfort, and XL.

In addition to these local apps, popular ride-hailing services like Uber and Bolt are also available in Vienna.

For rides to and from the airport, a tailored airport taxi service like Welcome Pickups or AirportDriver Wien is recommended. These services offer competitive fixed fares, trained English-speaking drivers, flight monitoring, and convenient booking options.

Taxi fares and payment methods

Vienna taxi prices are calculated using a taximeter and are regulated on a regional level. Licensed taxi operators are bound by these rates for rides within Vienna. The taxi tariff Vienna was last set in June 2023 and published in the official tariff ordinance. It is binding for all taxis and taxi companies within the compulsory driving area and may not be exceeded or undercut. This is ensured by officially calibrated taximeters installed in the taxis.

Day Tariff (Monday to Saturday – 06:00-23:00)

• Base Fare: €3.80
• Price/km for first 5 km: €0.95
• Price/km after 5 km: €0.58
• Waiting time per minute: €0.58

Night Tariff (23:00-06:00, Sundays, and public holidays)

• Base Fare: €4.30
• Price/km for first 5 km: €1.09
• Price/km after 5 km: €0.67
• Waiting time per minute: €0.67

Other Charges

• Booked by phone: €2
• Each extra passenger after the 4th: €2
• Standing and waiting time per hour: €27.80-€34.80

The average cost of a short journey within the city is usually between €10 and €20. For rides from Vienna Airport to the city centre, most operators offer a set fare of around €42, depending on the time of day and provider.

Payment Methods

You can pay for your taxi ride in Vienna by cash, with an EC card, or with a credit card. In the case of cashless payments, identification papers must be presented at the request of the driver. The passenger is entitled to a receipt.

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Getting Around Vienna by Taxi

There are around 4,500 taxis in Vienna, so getting one is not difficult. You can either hail one from the street, call a company to arrange a pickup, go to a taxi stand, book online, or use a taxi app.

Finding a Taxi

Taxis in Vienna are easily recognisable due to the yellow and black 'TAXI' roof signs and Vienna license plates ending with TX. All you have to do is raise your hand and flag down a vehicle with an illuminated roof sign. If the sign is lit, it means the taxi is empty and available for hire.

You can also find a taxi at various taxi stands dotted around the city. Official Vienna taxi stands are marked with a yellow sign and the two letters "TX". They are typically located near major tourist spots and populated areas like Vienna Airport, The Hofburg, the Schönbrunn Palace, Vienna Zoo, and the City Hall. Some are even equipped with a phone so that you can call for a pickup.

Booking a Taxi

You can book a taxi by phone or by using a mobile app. When booking by phone, an extra fee of €2.80 must be paid.

Popular local taxi apps include Taxi 31300, Taxi 60160, and Taxi 40100. You can also use ride-hailing giants like Uber and Bolt, although prices often surge during periods of high demand.

Taxi Fares

Fares are calculated using a taximeter, although the route from Vienna Airport to the city centre is fixed upon request. Licensed taxi operators are bound by these rates for rides within Vienna:

Day Tariff (Monday to Saturday, 06:00–23:00)

• Base fare: €3.80
• Price/km for the first 5 km: €0.95
• Price/km after 5 km: €0.58
• Waiting time per minute: €0.58

Night Tariff (23:00–06:00, Sundays, and public holidays)

• Base fare: €4.30
• Price/km for the first 5 km: €1.09
• Price/km after 5 km: €0.67
• Waiting time per minute: €0.67

Other Charges

• Booked by phone: €2
• Each extra passenger after the 4th: €2

Generally, the average cost of a short journey within the city is between €10 and €20. For rides from Vienna Airport to the city centre, most operators offer a set fare of around €42, depending on the time of day and provider.

Payment Methods

Most taxis in Vienna accept card payments, but it's always best to check with the driver before getting in.

Tipping

It is customary to tip your Vienna taxi driver around 10% of the final fare.

How to get a taxi in Vienna

Vienna has over 4,500 taxis, so it's usually easy to find one. Here are some ways to get a taxi in the city:

Hail One from the Street

You can simply flag down a taxi with an illuminated roof sign. If the sign is lit, it means the taxi is empty and available.

Head to a Taxi Rank

You can find taxi ranks at various locations across the city, usually near major tourist spots and populated areas like the airport, The Hofburg, Schönbrunn Palace, Vienna Zoo, and the City Hall. Some ranks even have phones that you can use to call for a taxi.

Book by Phone or Online

You can call a taxi company or book online. Some popular taxi companies in Vienna include:

• Taxi 60 1 60 (+43 1 60 160)
• Taxi 40 100 (+43 1 40 100)
• Taxi 31 300 (+43 1 31 300)
• Vienna Airport Cab (+43 (0) 676 786 10 65)
• ViennaDriver (+43 1 22 8 22)
• Airport Taxi Wien (+43 (0) 660 49 13 433)

Additionally, you can use taxi apps such as Taxi 31300, Taxi 60160, Taxi 40100, Uber, or Bolt.

At the Airport

If you're arriving at Vienna Airport, you'll find taxi ranks directly in front of the arrivals hall of each terminal. While taxis are metered, many drivers accept fixed fares to the city centre, typically around €42. You can also inquire about fixed fares at the "City Transfer" counters inside the arrivals hall.

From Vienna City Hall

If you're in the area around Rathausplatz in central Vienna, there's a taxi rank on Felderstraße Road. As you exit City Hall, walk towards the main road (Landesgerichtsstraße) and look for a line of white taxis outside the Vienna Planning Workshop building.

From Vienna Train Station

For those arriving by train, there are several taxi ranks near the Vienna Hauptbahnhof Station. One can be found on Am Hauptbahnhof Road, right outside the station exit (Level 0). Another is on Canettistraße Road, on the other side of the station.

From Schönbrunn Palace

If you're visiting Schönbrunn Palace, there's a taxi rank outside the main entrance. Cross the road in front of the palace, and you'll find the taxi stand on the left side of the large square.

From Vienna Zoo

To get a taxi from Vienna Zoo (located within the grounds of Schönbrunn Palace), you have a couple of options. One is to use the taxi rank outside the palace. Another is to exit the zoo grounds near the Joseph II. Memorial landmark, head onto Maxingstraße Road, turn right, and walk for about 5 minutes to reach a rank of official white taxis on Am Platz Road.

Important Information

• Fares are typically calculated using a taximeter.
• Vienna taxis can accommodate up to 4 passengers. For larger groups, you'll need to book a van or minibus in advance.
• Most taxis accept credit and debit card payments, but it's a good idea to confirm with the driver before getting in.
• It is customary to tip taxi drivers about 10% of the fare.
• Always ensure the taxi has a functioning meter and reset it before starting your journey.
• Legitimate taxis have the letters "TX" at the end of their license number and a "TAXI" sign on the roof.
• If you have a complaint about a driver, note the taxi number and driver's ID, and contact the company or the Local Police.

Taxi safety and tipping

Vienna, Austria, is known for its reliable, safe, and easy-to-find taxis. Here are some tips to ensure a smooth and safe taxi experience in the city, along with information on tipping etiquette:

Taxi Safety in Vienna

Taxis in Vienna are considered a safe and convenient way to get around the city. Here are some tips to ensure a positive and secure experience:

• Booking a Taxi: It is recommended to book a taxi through a reputable company. You can call one of the major taxi companies in Vienna, such as Taxi 60 1 60, Taxi 40 100, or Taxi 31 300, or use their mobile apps to book. Booking in advance ensures you get a licensed and trusted driver.
• Identifying Licensed Taxis: Licensed taxis in Vienna can be identified by the "TAXI" sign on the roof and a Vienna license plate ending with "TX."
• Passenger Rights and Obligations: By law, cab drivers in Vienna are required to carry a printed copy of their most important obligations, which include information on payment, route selection, and luggage handling. As a passenger, you have the right to request this information and understand the driver's obligations.
• Feedback and Complaints: Vienna taxis should have QR codes clearly visible from every seat, allowing passengers to provide immediate feedback on their journey. You can also use these codes to check if the taxi is licensed.
• Payment Methods: Vienna taxis accept various payment methods, including cash, credit cards, and debit cards. It is always a good idea to have smaller denominations of cash, just in case a driver claims they cannot break a large bill.
• Route and Fare: Taxi drivers in Vienna are obliged to take the shortest and cheapest route unless you agree on a different route. The fare is metered and set by the authorities, so you can be confident that you are being charged fairly. The basic fee during the day is €3.80, and it increases to €4.30 during the night. The kilometer fee and waiting fee vary depending on the time of day.
• Receipts: At the end of your trip, the taxi driver must provide you with a receipt. This is helpful for expense tracking and can also serve as a record of your journey for safety purposes.
• Seat Belts and Smoking: There is a strict seat belt requirement in Vienna taxis for both drivers and passengers. Additionally, there is a smoking ban in place, so neither the driver nor the passengers are allowed to smoke inside the taxi.
• Luggage Allowance: You can bring up to 10 kilograms of luggage per person for free. If you have more luggage, you may have to pay an extra fee of €1 per piece.

Tipping Taxi Drivers in Vienna

Tipping etiquette in Vienna is similar to other western cities. While tipping is not expected, it is certainly appreciated, especially in the service industry. Here are some guidelines for tipping taxi drivers in Vienna:

• Recommended Tip: It is customary to tip taxi drivers around 10% of the total fare. This can be calculated by rounding up the fare to the nearest convenient amount. For example, if your fare is €12.70, you can round it up to €14.
• Excellent Service: If you receive exceptionally good service, you may consider tipping a little extra. A tip of 15% or more is considered very generous and is usually given for outstanding service.
• No Tip: In Vienna, service charges are typically included in the bill, and people in the service industry earn a living wage. Therefore, not tipping is generally understood and accepted. However, if you had a particularly bad experience, it is common to leave a very small tip or no tip at all.
• Payment Methods: When paying with cash, it is essential to communicate the total amount you are handing over, including the tip. For example, if the fare is €12.70 and you want to tip €1.50, give the driver €20 and say "€15, please." This ensures you receive the correct change. If you simply hand over the €20 and say "thank you," the driver may keep the entire amount.
• Card Payments: If you are paying with a card, you can still tip by adding the tip amount to your total fare before completing the transaction.

Frequently asked questions